About Us

About Al Yousuf Group

Al Yousuf Group is a National Private Group of companies with 63 years old diversified businesses specialized in the fields of ICT & CTI, Motors, Home Appliances, Elevators & Escalators, Real Estate and more. With 44 Operations across U.A.E. & Qatar Al Yousuf Group provides solutions for Government, Private sectors and Consumers.

About Al Yousuf Computer & Telecommunications (AYC&T)

AYC&T is established in the UAE. Since its inception in 1983, we have been providing state-of-the-art Information, Communications and Technology solutions.

Our main strength lies in our ability to offer complete service in hardware, software and networking, and comprehensive solutions that cover consultancy, strategy, scoping, project evaluation & management and implementation, and maintenance. We offer enterprise ICT communications solutions, contact center solutions across diverse industries.

Our Strengths

• Our After Sales Support
  • 24 x 7 support services
  • A well-equipped and knowledgeable workforce
• Sales Account Management
  • Assign dedicated account managers for each especial segment or organization.
  • Dynamic experience in project business
• Our Experience and Expertise
  • Experience in serving reputable organizations
  • In order to stay competitive in the dynamic market our sales and technical personnel keep undergoing pertinent refresher trainings and certifications
• Strong alliances with renowned brands

OPERATIONAL PHILOSOPHY

At Al Yousuf Computer & Telecommunications (AYC&T) we believe that quality human resources, with exceptional expertise and a flare to achieve is what’s required to realize  company’s goals and objectives.

With our team of skilled and certified employees, we make sure that every project we work on is executed with ultimate precision and responsibility.

The human resource at AYC&T comprises of the finest blend of skill, dedication and expertise.

OUR WORKFORCE

With a team of dedicated and trained individuals as a part of our workforce, and strict adherence to timelines, we manage each project precisely and effectively.

We value customer satisfaction and which is why we make sure that every product we develop or any service we deliver is of the optimum quality, and exceeds customer expectations.

AYC&T workforce is highly qualified, motivated and multiskilled to promote productivity, flexibility, quality and innovation. In addition it ultimately elevates the status of services through high quality technical education and training. After all the skills, knowledge, experience and competence of our workforce ensure customer satisfaction and loyalty.

Our technical and sales team is certified with various certifications as below:

Avaya Certifications

– Avaya Aura® Communication Manager and CM Messaging (R6.0) Implémentation

– Avaya Aura® Call Center Elite and Avaya Call Management System Implementation

– Avaya Aura® Communication Manager Administration

– Avaya Aura® CM and CM Messaging-Embedded Maintenance and Troubleshooting

– Avaya Aura® CM and CM Messaging-Embedded Maintenance and Troubleshooting

– Avaya Aura® Call Center Elite Implementation and Maintenance

– Interactive Voice Response

– Avaya Aura® Call Center Elite and Avaya Call Management System Implementation

– Avaya Interaction Center AIC

– Avaya Aura Contact Center AACC

– Avaya Experience Portal AVP/EP

– Avaya Aura® Call Center Elite Implementation and Maintenance

 

Cisco Certifications

CCIE (Cisco Certified Internetwork Expert)

CCNP(Cisco Certified Network Professional)

 

HPE

HPE Master ASE – FlexNetwork Solutions V2

HP ASE – FlexNetwork Architect V2

 

NEC

Univerge 3C certified

Univerge SV9100/SV9300/SV9500

SL1000 Communication Server

 

Project Management

Disciplined project management starts at the portfolio level, where the strategic vision drives initial investments and where value measures are established. A fully aligned project, program and portfolio management strategy encompasses the entire organization, dictating project execution at every level and aiming to deliver value at each step along the way. Project management is, in fact, shorthand for project, program and portfolio management. Our project management team ensures lower costs, greater efficiencies, improved customer satisfaction, and greater competitive advantage.